Refunds & Cancellation
Last updated: 4 August 2026 | Version 2026-08-04.1עברית1. Overview
This document describes Prorab refunds and cancellations for paid subscriptions. It complements the Terms of Service and is subject to Israeli law and Apple App Store / Google Play in-app purchase (IAP) rules.
If this policy conflicts with store rules or non-waivable consumer law, the store rules / law prevail as applicable.
2. Plans
Plans: Base ₪49.90, Pro ₪69.90, Pro+ ₪99.90 — monthly only, purchased in the kablan mobile app via App Store or Google Play (RevenueCat).
The website shows subscription status and never sells digital subscriptions.
3. Store (IAP) refunds
Refund requests for App Store / Google Play purchases are handled under Apple / Google policies (and RevenueCat where applicable).
After a store-approved refund, Prorab access updates from the RevenueCat webhook (often within minutes).
We do not process full card numbers for store subscriptions.
4. Cancel renewal (no refund)
Cancel auto-renewal anytime via in-app “Manage subscription” or Apple / Google subscription settings.
After cancellation you keep access until the end of the paid period; the next charge does not run.
There is no automatic refund for time already paid and started, except where required by law or store policy.
5. How to request
You can:
- Cancel renewal: in-app subscription settings or store subscriptions UI.
- IAP refund: request a refund through App Store / Play procedures.
- Email: dev@prorab.co.il with subject “Subscription cancel / refund”.
6. Legacy Cardcom
Accounts created before the store migration may still have a Cardcom standing order. That path is not offered for new purchases. Contact support for legacy cancel / refund.
7. Contact
Questions: dev@prorab.co.il
Website: https://prorab.co.il | App: https://app.prorab.co.il